Configure ticket types, zones, capacity, and pricing

Outcome

You will create named zones with capacity caps, add ticket types with integer-MMK prices, map ticket types to zones, and verify the live stock counters (total, sold, held, available) on the event detail page.

Before you start

• Sign in to the RushTik admin as an organiser-owner or organiser-admin.
• Complete UG-CP-001 — you need a draft event to configure.
• All money is integer MMK. Never use decimals, pya, or floats.
• Commission is collected from prepaid credit before tickets are issued. Issuance hard-blocks when the prepaid balance is 0 MMK or below; existing valid tickets are never affected.

Note: Zone limits depend on your tier. Starter = 1 zone (GA), Growth = 3 zones, Pro and Enterprise = unlimited zones. The UI blocks you from exceeding the limit and shows an upgrade prompt.

Steps

1. Open the event

In the admin sidebar, select Events, then open your draft event.

Expected result: the event detail page opens showing a Draft status badge, the event name, and action buttons for Ticket types, Zones, Seat map, and Edit.

2. Create zones

Select Zones from the event detail header. On the zones page, select Add zone and fill the fields for each zone:

• GA — General Admission, capacity 5000.
• VIP — Seated, capacity 500.

Expected result: both zones appear in the list with their capacity counts. A third zone can be added on Growth and above.

Note: On the Starter tier, only one zone is allowed. The Add zone button is disabled after the first zone and a note reads "Starter allows 1 zone. Upgrade to Growth for 3 zones."

3. Create a ticket type

Return to the event detail page and select Ticket types, then New ticket type. Fill the form:

• Name (English): GA — General Admission
• Name (Burmese): GA — ယေဘုယာဝင်ခွင့်
• Price: 35000 MMK (use the MoneyInput field).
• Inventory: 5000.
• Max per order: 4.
• Visibility: Public.

Select Create ticket type.

Expected result: the ticket type detail page opens showing the price as 35,000 MMK and the stock row: Total 5000 / Sold 0 / Held 0 / Available 5000.

4. Map the ticket type to a zone

On the ticket type detail page, select the Zones tab and pick GA from the dropdown. Save the mapping.

Expected result: the ticket type is linked to the GA zone. Buyers who purchase this ticket type will be admitted to the GA zone.

5. Verify live stock counters

Return to the event detail page and select Ticket types. Observe the stock row for each ticket type.

Expected result: each ticket type shows four live counters: Total, Sold, Held, and Available. Available = Total − Sold − Held. At this stage, Sold and Held are both 0.

Troubleshooting

• "Tier limit reached" on Add zone: your tier caps the number of zones. Upgrade to Growth (3 zones) or Pro (unlimited) to add more.
• Price field rejects decimals: RushTik stores money as integer MMK. Enter whole kyat only — no decimals, no pya.
• Ticket type not visible on storefront: the event must be in on_sale status and the ticket type visibility must be Public. Hidden ticket types do not appear to buyers.
• Stock counters not updating: the counters are live. Refresh the page. If they still do not update, check that the event is saved and not in an error state.

Related guides

• UG-CP-001 — Create and publish an event
• UG-CP-003 — Build and verify a seat map
• UG-CP-005 — Create and manage promo codes