Issue complimentary or manual tickets

Outcome

You will issue a complimentary (zero face value) ticket with a reason and supervisor approval, and issue a paid walk-up ticket at the box office with cash or MMQR payment. You will verify that comp tickets incur no prepaid credit deduction while paid tickets deduct commission.

Before you start

• Sign in to the RushTik admin as organiser-admin or box-office-staff.
• For comp tickets, a supervisor PIN is required — have it ready.
• Complete UG-CP-001 and UG-CP-002 — you need a live or on-sale event with ticket types.
• Commission is collected from prepaid credit before tickets are issued. Issuance hard-blocks when the prepaid balance is 0 MMK or below; existing valid tickets are never affected.

Note: Comp tickets (zero face value) do not deduct commission from prepaid credit. Paid walk-up tickets deduct commission at the organiser's tier rate (Starter 5%, Growth 4%, Pro 3%, Enterprise 2%).

Steps

1. Open the box office

In the admin sidebar, select Box office, then Walk-up. The walk-up page opens showing an event picker, ticket type picker, and a credit balance card at the top.

Expected result: the credit balance card shows the current organiser prepaid balance. The event and ticket type dropdowns are populated.

2. Issue a paid walk-up ticket

Select a live event from the dropdown. Select a ticket type. Set Ticket kind to Paid. Fill the attendee name and phone (optional). Set Payment method to Cash and enter the amount paid in the MoneyInput. Select Issue ticket(s).

Expected result: a success card renders showing the QR serial, face value, and commission deducted. The credit balance card updates to reflect the commission deduction. A Print receipt button appears.

3. Issue a complimentary ticket

On the same walk-up page, change Ticket kind to Comp. A Comp reason dropdown appears with options: Press, Artist, Sponsor, Accessibility, Production. Select a reason (for example, Press). Select Issue comp ticket. A supervisor PIN dialog opens. Enter the supervisor PIN and confirm.

Expected result: the comp ticket issues with face value = 0. The success card shows "Commission: 0 MMK" — no prepaid credit deduction. The comp reason and supervisor approver are recorded in the audit trail.

4. Print the receipt

Select Print receipt on either success card. The receipt is sent to the configured thermal printer.

Expected result: the printed receipt shows the event name, ticket type, seat or zone, QR code, and price (or "Complimentary" for comp tickets). Burmese text on the receipt renders correctly with no tofu boxes.

Troubleshooting

• "Issue ticket(s)" button is disabled: the organiser's prepaid credit balance is 0 MMK. Paid ticket issuance is hard-blocked. Buy a prepaid credit pack (see UG-MR-001). Comp tickets may still be issued if the free-entry allowance has not been exceeded.
• Supervisor PIN rejected: the PIN is incorrect or the logged-in user is not authorised. Ask the organiser-owner to provide the correct supervisor PIN.
• Receipt prints with tofu boxes for Burmese: ensure the thermal printer is configured with the Noto Sans Myanmar font fallback. Contact RushTik support if the issue persists.
• Comp reason dropdown is empty: the event may not support comp tickets. Verify the event has at least one ticket type configured.

Related guides

• UG-CP-001 — Create and publish an event
• UG-ST-002 — Review orders and issued tickets
• UG-ST-004 — Refund, revoke, or cancel tickets
• UG-MR-001 — Buy a prepaid credit pack