Refund, revoke, or cancel tickets

Outcome

You will refund a single ticket (reversing the original prepaid credit deduction), revoke a single ticket (invalidating the QR without refunding), and cancel an entire event (triggering mass refunds for all issued tickets).

Before you start

• Sign in to the RushTik admin as an organiser-owner or organiser-admin.
• Complete UG-CP-001 and have at least one sold ticket (from UG-ST-001 or UG-ST-003).
• All money is integer MMK. Refunds reverse the original prepaid credit deduction by referencing the ticket's idempotency key.
• Refunded or revoked tickets are invalid at the gate. The buyer's existing valid tickets are never affected.

Note: A refund reverses the commission deduction and returns credit to the organiser. A revocation only invalidates the QR — it does not refund. A cancellation cancels the entire event and triggers mass refunds for all issued tickets.

Steps

1. Refund a single ticket

Open the event from the Events list. Select Tickets from the header. Find the ticket to refund and open its detail page. Select Refund. A confirmation dialog opens with a required Reason field. Enter the reason and confirm.

Expected result: a toast confirms the refund. The ticket status badge changes to Refunded. The credit balance is restored by the original commission amount. The ticket's QR is no longer valid at the gate.

2. Revoke a single ticket

On the ticket detail page, select Revoke. A confirmation dialog opens. Confirm the revocation.

Expected result: a toast confirms the revocation. The ticket status badge changes to Revoked. The QR is invalid at the gate — scanning it returns "REVOKED". No credit is refunded because revocation does not reverse the commission deduction.

3. Cancel an entire event

Return to the event detail page. In the Transitions card, select Cancel. A confirmation dialog opens with a required Reason textarea. Enter the reason (for example, "Artist cancellation") and confirm.

Expected result: the event status badge changes to Cancelled. All issued tickets for the event are marked as cancelled. In the sidebar, select Cancellations to open the cancellation case-management page. Each ticket appears as a refund case with status Reversed. A reconciliation summary shows the total deductions reversed and the balance restored.

4. Verify the credit balance

In the sidebar, select Payments, then Balance. Review the credit panel.

Expected result: the credit panel shows a refund entry for each refunded ticket. Each entry references the original ticket's QR serial. The balance reflects all reversals.

Troubleshooting

• Refund button is disabled: the ticket may already be refunded or revoked. Check the ticket status badge. Only tickets in Valid status can be refunded.
• Revoke does not refund credit: revocation is intentional — it invalidates the QR without returning money. Use Refund instead if you want to return the commission to the organiser.
• Cancel button is not in the transitions card: the event may be in a status that does not allow cancellation (for example, already cancelled or archived). The transitions card only shows valid next statuses.
• Refund cases show "Pending" after cancellation: mass refunds are processed asynchronously. Refresh the cancellations page. If cases remain pending after a few minutes, contact RushTik support.
• Buyer still holds a "valid" ticket after cancellation: all tickets for a cancelled event are invalid at the gate. The buyer's ticket wallet may show a stale status until refreshed. The gate scanner rejects cancelled-event tickets regardless of the wallet display.

Related guides

• UG-CP-001 — Create and publish an event
• UG-ST-002 — Review orders and issued tickets
• UG-ST-005 — Reissue a lost ticket
• UG-MR-002 — Understand balances, deductions, refunds, and hard-blocks